I understand that sometimes incredible softness means being incredibly fragile. I'm happy to take care of such an item and take responsibility when I've caused damage. But this arrived damaged, and I cannot get customer service to respond to me. Pulled loops happen, but when I notice their occurrence before completing the unfolding of the product, and the company won't respond to any communication, the fragility is much more of a problem. I wouldn't recommend this product based on this apparently unsolvable issue.