Frequently Asked Questions

How long will it take to get my order?

Please refer to our current Delivery Times on-site and at checkout for the most up-to-date information.

Can I return my Black Friday order?

During our Black Friday sale, items purchased at a discount price are eligible for exchange or store credit only.

Please read our Returns Policy for more details.

Will my cart or wishlist be cleared once the sale goes live?

Your wishlist won't be cleared when our Black Friday Sale goes live!

Just make sure you're logged into your account when adding items to your wishlist so they're saved.

We recommend shopping early once the sale begins to secure your go-to styles in your preferred size and shade before they sell out!

Can I make changes to my order?

Yes! You can make changes to your order within the first 15 minutes of placing it by visiting your Order Status page.

If you need further assistance, please reach out to our Customer Care team, who will be happy to help!

Am I able to use other discount codes or points during the Black Friday Sale?

During our Black Friday sale, other promotions, vouchers and discounts, including points, cannot be redeemed in conjunction with the offer.

However, if you're a member of The Lounge, you'll still earn points on eligible purchases made during the sale, so you can enjoy rewards on future orders post sale!

Will there be any free gifts or giveaways during your Black Friday Sale?

Yes! We've got some exciting competitions, giveaways and not one, but TWO limited-edition FREE gifts with purchase coming your way this Black Friday!

Something NEW – Your next favourite shade, dropping 7th November.

Something OLD – A bestselling favourite shade is back, dropping 26th November!

Make sure you're subscribed to our mailing list to be the first to hear about our Black Friday giveaways, exclusive gifts and all the exciting offers coming your way. Don't miss out!